Privacy Policy
Last Updated: February 2025
Company: Torrevie FZ-LLC ("Torrevie", "we", "us", "our")
Location: Dubai, United Arab Emirates
This Privacy Policy explains how Torrevie collects, uses, and protects your personal data when you visit our website, submit forms, use our services, or interact with our automation solutions.
By using our website or providing information to us, you agree to this Privacy Policy.
1. Information We Collect
We collect information to provide consulting, automation services, and improved customer experience. This includes:
1.1 Personal Information
Provided through forms, consultations, WhatsApp, email, or lead ads:
- Full name
- Email address
- Phone number
- Job title / company name
- Inquiry details
1.2 Business & Operational Information
Provided during assessments or consulting engagements:
- Process documentation
- Inventory data
- Performance metrics
- Operational KPIs
- System screenshots
- Workflow diagrams
- Business documents (e.g., invoices, POs, reports)
1.3 Technical Data
Automatically collected via cookies and analytics:
- IP address
- Device type
- Browser information
- Pages visited
- Time on site
- Interactions with ads (Meta, LinkedIn, Google)
1.4 WhatsApp & Email Interactions
If you contact us through WhatsApp or email:
- Message content
- Time and date of communication
- Contact details
1.5 Lead Generation Data
From LinkedIn Lead Gen Forms and Meta ads:
- Form responses
- Company details
- Campaign source
2. How We Use Your Information
We use your data to:
- Provide consulting and automation services
- Schedule calls and respond to inquiries
- Build automation workflows tailored to your processes
- Improve service delivery and website performance
- Send relevant updates or service information
- Analyse operational data for optimisation and reporting
- Deliver marketing and advertising campaigns
- Comply with legal or regulatory requirements
We do not sell your personal data.
3. Legal Basis for Processing
Depending on your location, we process data under:
- Legitimate business interest
- Contractual necessity (to deliver services you request)
- Consent (for marketing communications)
- Compliance with UAE or EU regulations
4. How We Share Your Information
We may share your data with trusted partners only when necessary:
- Cloud hosting providers (e.g., Google Workspace, Microsoft)
- Automation platforms (e.g., Zapier, n8n, Make)
- Analytics tools (e.g., Google Analytics, Meta Pixel)
- Communication tools (WhatsApp Business API)
All partners follow appropriate security measures. We never sell or share data for unrelated commercial gain.
5. Data Security
We use industry-standard security practices:
- Encrypted data transfer (HTTPS/SSL)
- Access-restricted systems
- Multi-factor authentication
- Secure storage of business documentation
- Regular system monitoring
While no method is 100% secure, we take reasonable technical and organisational steps to protect your data.
6. Data Retention
We retain information only as long as necessary for:
- Service delivery
- Legal and regulatory obligations
- Accounting and reporting requirements
Operational project files may be retained for up to 7 years, unless you request deletion sooner.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Withdraw marketing consent
- Request a copy of your data
- Restrict or object to processing
To exercise these rights, email us at: hello@torrevie.com
8. International Data Transfers
Because Torrevie serves clients across UAE, KSA, GCC, UK, and the EU, your data may be processed internationally. We ensure appropriate safeguards, including GDPR-aligned protections where required.
9. Cookies & Tracking
We use cookies and pixels to:
- Improve website performance
- Measure campaign effectiveness
- Personalise the user experience
You can adjust cookie settings in your browser at any time.
10. WhatsApp Communication
By messaging us on WhatsApp, you agree to:
- Receive responses and follow-up messages
- Allow us to store the conversation for service purposes
We do not use WhatsApp content for marketing without explicit consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates the latest revision.